Fleming College: Learn | Belong | Become

Program Highlights

Are you looking for a new career with great job prospects and opportunities for promotion?  If you enjoy working with people in fast-paced work environments, and you like working with computers, then this program may be an excellent option for you. The Office Administration – General program offers you the opportunity to develop your administrative and professional skills, to work with computer technology, to network with professionals in the field, and to prepare yourself for a wide range of careers.

The Office Administration - General program runs over a 30-week period. Simulated office environments, extensive hands-on practice, and a culminating work placement in an office, ensure that when you graduate, you are job-ready.

This certificate program is designed to give you foundational office skills essential for work in the field of office administration. Specialized training covers communications, word-processing, office procedures, bookkeeping, computer applications and business concepts. Essential skills in customer service, interpersonal communication, managing diversity, problem-solving and conflict management are also emphasized in the program.

Why Choose Fleming?

Career Opportunities

Upon graduation, your career path may lead you to employment in private businesses, government offices, not-for-profit organizations or schools. Possible entry-level positions include:

• Administrative Clerk
• Office Assistant
• Clerical Assistant
• Customer Service Representative
• Receptionist

Minimum Admission Requirements

• OSSD with majority of credits at the Workplace (E) level, including English.

When Workplace (E) is the minimum course level for admission (C) and (U/C) courses are also accepted.

 Mature Students  If you are 19 years of age or older before classes start, and you do not possess an OSSD, you can write the Canadian Adult Achievement Test to assess your eligibility for admission.

Related Programs

Upon successful completion of this program, you may decide to continue in the Office Administration - Executive program for an additional year of study and earn an Ontario College Diploma.

University Transfer Agreements

• University of New Brunswick

Course	Hours
Semester 1
Business Essentials - A Survival Course	45.00
Basic Bookkeeping	45.00
Mathematics Fundamentals	30.00
Professional Office Administration Procedures I	60.00
Word Processing I	45.00
ONE of: College Communication Skills for Business and Hospitality Professionals 67.00 College Communications for Business and Hospitality Professionals 37.00
Please Note: All students will complete literacy testing in order to determine enrollment in the appropriate Communications course.
Semester 2
Advanced Spreadsheets and Databases	45.00
Computerized Bookkeeping	30.00
Professional Office Administration Procedures II	45.00
Transcription Basics	30.00
Word Processing II	30.00
Work Placement	80.00
Work Placement Preparation	15.00
General Education Elective

Semester 1

College Communication Skills for Business and Hospitality Professionals

Course Number: COMM155

This first semester course will introduce students to the essential communication skills required to be successful in their chosen post-secondary program. These skills include reading, writing, speaking, listening and critical thinking. Through a series of written assignments, in-class discussions based on readings, and lab activities, students will improve their overall communication skills. Students of COMM155 will engage in a series of activities and assignments designed to provide the essential language skills required for academic success. This course is equivalent to COMM78, with the exception that students receive an additional two hour support seminar to ensure foundational skills are in place.

Units: 67.00
Hours: 67.00

College Communications for Business and Hospitality Professionals

Course Number: COMM078

This first semester course will introduce students to the essential communication skills required to be successful in their chosen post-secondary program. These skills include reading, writing, speaking, listening and critical thinking. Through a series of written assignments, in-class discussions based on readings, and lab activities, students will improve their overall communication skills. Students of COMM78 will engage in a series of activities and assignments designed to provide the essential language skills required for academic success.

Units: 37.00
Hours: 37.00

Business Essentials - A Survival Course

Course Number: BUSN002

This course will explore the nature of business and the role of the individual within the business context. The course will help to prepare the student for the world of business by developing an understanding of the major functional aspects of a successful business. The course will also focus on a number of important business trends that will continue to affect business into the future. These include the growth and influence of international business, the role of ethics and social responsibility in business decisions, the significance of small business, the growth of the service sector, and the influence of technology on business activities. This is an approved general education course.

Units: 45.00
Hours: 45.00

Basic Bookkeeping

Course Number: ACCT069

In this course, students will learn the basics of finance such as ledgers and balancing accounting books using basic mathematics. Students will organize, manipulate and graph numeric data. Topics include the use of formulas and functions, using templates and recording macros. Students will learn to perform basic tasks such as formatting work sheets, creating and modifying charts and working with lists.

Units: 45.00
Hours: 45.00

Mathematics Fundamentals

Course Number: MATH096

This course is designed to provide students with the opportunity to master the skills of basic mathematics. The topics covered will include calculator skills and the fundamental operations of mathematics with whole numbers, fractions, ratio and proportion, and percent. Students will use mathematics to solve a variety of applied problems.

Units: 30.00
Hours: 30.00

Professional Office Administration Procedures I

Course Number: BUSN109

This course is designed to introduce students to skills fundamental to the pursuit of a successful career in the field of office administration. Specific skills covered include time management, communications, customer service skills and reception. Professionalism, ethics, and proper communication skills in the office environment will be reinforced as part of a successful business environment. Students will be introduced to various functions of Microsoft Office software to produce a variety of office documents. During this course, students will start their professional portfolio to demonstrate their skills and abilities for future employment and educational opportunities.

Units: 60.00
Hours: 60.00

Word Processing I

Course Number: COMP377

This course will give students the opportunity to use initiative and judgment to produce professional documents of a simple nature using Word. Topics covered include: creating, printing and editing documents including formatting, tables and charts. Students, using proper keyboarding technique, will achieve a minimum speed of 30 net words per minute. Grammar, spelling and writing style will be emphasized.

Units: 45.00
Hours: 45.00

Semester 2

Advanced Spreadsheets and Databases

Course Number: COMP413

Students learn to use the advanced features of the spreadsheet program Excel to create business lists, forms and charts. Various Excel tools for analysis of spreadsheet data will also be used. Students learn to use advanced features of the database program Access to create and manage a database, produce reports and create charts.

Units: 45.00
Hours: 45.00

Computerized Bookkeeping

Course Number: ACCT070

Students will be able to keep a complete set of books using a small business accounting software package. The adjusting and closing entries and financial statements will be completed at the end of the accounting cycle. Cash control procedures will be undertaken and selected transactions recorded in a journal.

Units: 30.00
Hours: 30.00

Professional Office Administration Procedures II

Course Number: BUSN110

This course builds upon the skills and knowledge gained in the first course on office administration procedures. Students learn how to prepare for meetings, arrange travel, perform scheduling, manage contacts and record meeting minutes. Business etiquette and customer service is also discussed. Students will also learn about the various professional associations and accreditations available to them. Students will continue to learn about professional portfolios and continue to add to their professional portfolio.

Units: 45.00
Hours: 45.00

Transcription Basics

Course Number: BUSN111

Using transcription equipment and word processing software, students will learn how to produce general business-related documents. Emphasis will be placed on the student's ability to produce mailable documents within specific timelines that are accurate with regard to spelling, grammar, punctuation, capitalization, numbers, and abbreviations.

Units: 30.00
Hours: 30.00

Word Processing II

Course Number: COMP378

The more advanced functions available in MS Word will be studied for the production of more complex documents. Topics covered include: Managing multiple documents, macros, forms and advanced formatting. Students will utilize various keyboarding techniques to improve their keyboarding speed, accuracy, and proofreading skills to achieve a minimum speed of 40 net words per minute. Grammar, spelling and writing style will be emphasized.

Units: 30.00
Hours: 30.00

Work Placement

Course Number: FLPL116

Work placement is a non-paid experience that provides an opportunity for students to integrate theory and practice in a business work environment. The work placement experience enables students to explore their chosen field and assess and apply individual knowledge, skill and aptitude in a professional environment.

Units: 80.00
Hours: 80.00

Work Placement Preparation

Course Number: FLPL115

This course is intended to prepare students for their work experience in a community-based office after second semester. Topics include finding potential work placement employers, preparing a cover letter and resume, and preparing for an interview.

Units: 15.00
Hours: 15.00